We want you to be pleased when you buy items from eelpie.com so we believe in a simple returns policy. If you decide you no longer want the item purchased, simply return it to us within 7 days of recieving it. As long as the item is unused (and in the case of sealed items, the seal must be unbroken), we will refund the item in full. If you receive a damaged or defective item as a result of our error, we will promptly send you a replacement after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. In the event of items being sold out (for example Limited Editions) we will send you a full refund.
To make a return please email, fax or write to us, giving the reason for the return and wrap the package securely. Then send the package to the address below:
4 Friars Lane
For your protection we recommend that you use a recorded delivery service. Unfortunately, we are not able to accept cancellations or amendments of orders more than 24 hours after you have made the order.
eelpie.com takes the privacy of its customers very seriously. Please read the following policy to understand how we will treat your personal information when you use our site. If this policy changes then we will let you know via our websie, and will give you the opportunity to opt out of any changes which affect you.
In order to provide you with an efficient transaction, we collect certain personal information about you. When you buy anything via the site, we may need to collect information about you to process the transaction and fulfil your order. This information may include, but is not limited to, details such as your name, your address and your credit card.
eelpie.com may use your personal information to give you information or details of offers which we think will be of interest. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We disclose your information to third parties only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration and obtaining professional advice. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent. For these purposes, we may send your information internationally. Other countries offer differing levels of protection of personal information, not all of which may be as high as the UK.
Cookies are small files which are sent to your browser and stored on your computer's hard disc. If you have registered with eelpie.com, then your computer will store an identifying code in the cookie which means you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.
In the UK we operate and are registered in accordance with applicable data protection legislation.